Smith Optics Reviews

Based on 2 customer reviews and online research, smithoptics.com has a consumer rating of 2.0 out of 5 stars, indicating that most customers are not satisfied with Smith Optics.

2.0 / 5.0

2 Reviews

5 Stars(0)

0%

4 Stars(0)

0%

3 Stars(0)

0%

2 Stars(2)

0%

1 Star(0)

0%

How would you rate Smith Optics?

Customer Reviews (2)

Sort by: Most Recent
Mark Fox
Posted on 01/20/2021
2 defect products out of 2 possible

2 defect products out of 2 possible
Smith goggles have a very nice design and are "good goggles", why I have bought them twice. However, both times the product was defect. For the first pair, the defect was not fully noticeable and resulted in the product breaking after 2 years (meaning no warranty, Smith doesn't take responsibility for this defect). For the other one which just arrived, other model, the product was defect in almost the same way*. I'm "lucky" I noticed it before using/trying to use the product, and that I bought it from a retailer with good return policy. Overall, I'm not happy with this and I urge you to closely examine your new Smith goggles for defects before using them.
*The defect is hard to explain, but it has to do with the way the headband plastic parts are attached to the goggles. In both cases, 1/4 connection points was either attached in the wrong place or not attached at all. This creates a much bigger stress for these points which, if the product is usable, makes it break much much faster than it should.

Helpful
Reply
Gilbert White
Posted on 12/02/2020
Failed to send my purchase.

Failed to send my purchase.
It took about 9 months, countless emails and a few phone calls before they finally sent out my order... hopefully I actually get it!
Painfully slow at returning emails.

Helpful
Reply

Got a Question?

Ask a question and get answers from others!

Submit Your Question